Terms and Conditions

REFUND POLICY:

1. Eligibility for Refunds:
- Parents can request a refund only after commencing the regular classes and within 60 days from the date of enrollment.
- Refund requests made after 60 days from the date of enrollment will not be considered.

2. Unused Classes:
- Unused classes can be converted into credits which can be redeemed later across any course at Code Library.
- These credits must be used within Two year from the date of issuance, after which they will expire.

3. Cash Refunds:
- Parents are eligible for a pro-rated refund corresponding to the number of unused classes.
- A service fee of $99 will be deducted from the refund amount if a cash refund is requested.

4. Installment/Subscription Plans:
- Parents paying in installments or subscription plans are eligible for a pro-rated refund only in the case of an identified service lapse from Code Library's end.
- The service lapse must be reported within 72 hours of its occurrence through our official support email or WhatsApp channel.
- If the service lapse is not resolved within 72 hours of reporting, the pro-rated refund will be processed.

5. Service Lapses:
- Service lapses include technical issues, instructor unavailability, or any other issue that prevents the scheduled class from taking place.
- The decision on what constitutes a service lapse is at the sole discretion of Code Library.

6. Refund Processing:
- Refunds will be processed within 14 business days from the date of approval.
- Refunds will be credited back to the original mode of payment used during enrollment.


CANCELLATION POLICY:

1. Class Cancellations by Students:
- Students can cancel or reschedule a maximum of 6 sessions per 48 sessions.
- Cancellations or rescheduling must be done at least 24 hours prior to the scheduled class time.
- Failure to cancel or reschedule within this timeframe will result in the session being marked as a "No Show."

2. No Show Policy:
- If a student does not join a class without prior cancellation, it will be treated as a "Student No Show."
- "No Show" sessions will be marked as completed and will not be eligible for rescheduling or compensation.

3. Instructor Cancellations:
- In the event of a class cancellation by the instructor, the session will be rescheduled at a mutually convenient time without any penalty to the student.
- If rescheduling is not possible, the session will be converted into credits which can be used for future classes.

4. Extenuating Circumstances:
- In case of medical emergencies or other extenuating circumstances, students can appeal for exceptions to the cancellation policy.
- Such appeals must be supported by relevant documentation and will be considered on a case-by-case basis.


PRIVACY POLICY:

1. Information Collection:
- We collect personal information including but not limited to names, contact details, payment information, and usage data to provide and improve our services.


2. Use of Information:
- Personal information is used to facilitate course enrollment, provide customer support, process payments, and communicate with users.
- We may use anonymized data for analytical purposes to enhance our services.

3. Information Sharing:
- We do not share personal information with third parties except as necessary to provide our services or comply with legal obligations.
- Third parties involved in service delivery (e.g., payment processors) are obligated to maintain the confidentiality of the information.

4. Data Security:
- We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

5. User Rights:
- Users have the right to access, correct, or delete their personal information held by us.
- Requests can be made via our support email and will be addressed within a reasonable timeframe.

6. Policy Updates:
- Our privacy policy may be updated from time to time. Users will be notified of any significant changes via email or through our website.





Sincerely,
Code Library Team